Bob’s Laser Crafts LLC Return Policy

Overview

At Bob’s Laser Crafts LLC, we strive to ensure customer satisfaction with our laser-cut, etched, 3D-printed, and other crafted goods. If you are not completely satisfied with your purchase, we offer a return policy to address your concerns. This policy applies to all products purchased directly from Bob’s Laser Crafts LLC.

Eligibility for Returns

• Timeframe: Returns must be initiated within 30 days of receiving your order.
• Condition: Items must be unused, undamaged, and in their original packaging. Custom or personalized items are non-returnable unless defective or incorrect.
• Proof of Purchase: A receipt or order confirmation is required to process a return.
• Non-Returnable Items:
• Custom-made or personalized products (unless defective or incorrect).
• Items damaged due to misuse or improper handling.
• Items not in original condition or missing packaging.

Return Process

1. Contact Us:

• Email us at refund_return@bobslasercrafts.com within 30 days of receiving your order.
• Provide your order number, item details, and reason for the return.

1. Return Approval:

• We will review your request and issue a Return Authorization (RA) number if approved. Returns without an RA number will not be accepted.

1. Ship the Item:

• Package the item securely in its original packaging.
• Include the RA number and a copy of your receipt or order confirmation.
• Ship the package to:
  Bob's Laser Crafts LLC
Attn: Returns Department
12721 Park Place, Unit E1
Crestwood, IL 60418
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

1. Inspection and Refund:

• Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund.
• If approved, refunds will be processed to the original payment method within 7 business days. Shipping costs are non-refundable.

Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us within 7 days of receipt.
• We will provide a prepaid shipping label for the return and either replace the item at no additional cost or issue a full refund, including original shipping costs, based on your preference.
• For defective custom items, we will work with you to correct the issue or provide a refund if correction is not possible.

Exchanges

• We do not offer direct exchanges. To exchange an item, please return the original item following the return process and place a new order for the desired item.

Contact Information

For any questions or to initiate a return, please reach out to:

• Email: refund_return@bobslasercrafts.com
• Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CST)

Notes

• Refunds may take 5–10 business days to appear on your account, depending on your payment provider.
• Bob’s Laser Crafts LLC reserves the right to refuse returns that do not meet the above criteria.
• This policy is subject to change without prior notice. Please check our website for the most current version.

Thank you for choosing Bob’s Laser Crafts LLC. We appreciate your business and are here to assist you!