Bob's Laser Crafts

Refund Policy

Bob’s Laser Crafts LLC Refund and Dispute Policy

Overview

Bob’s Laser Crafts LLC is committed to ensuring customer satisfaction with our laser-cut, etched, 3D-printed, and other crafted goods. This Refund and Dispute Policy outlines the procedures for requesting refunds and resolving disputes related to purchases made directly from Bob’s Laser Crafts LLC. This policy complements our Return Policy and applies to all eligible transactions.

Refund Policy

Eligibility for Refunds

  • Timeframe: Refund requests must be submitted within 30 days of receiving your order.
  • Condition: Refunds are only available for items that meet the return eligibility criteria outlined in our Return Policy (unused, undamaged, in original packaging). Custom or personalized items are non-refundable unless defective or incorrect.
  • Non-Refundable Items:
  • Custom-made or personalized products (unless defective or incorrect).
  • Items damaged due to misuse or improper handling.
  • Items not returned in original condition or missing packaging.
  • Proof of Purchase: A receipt or order confirmation is required to process a refund.

Refund Process

  1. Initiate a Refund Request:
  • Contact us at refund_return@bobslasercrafts.com within 30 days of receiving your order.
  • Provide your order number, item details, and reason for the refund request.
  1. Return the Item:
  • Follow the return process outlined in our Return Policy, including obtaining a Return Authorization (RA) number and shipping the item to:
    Bob's Laser Crafts LLC
    Attn: Returns Department
    12721 Park Place, Unit E1
    Crestwood, IL 60418
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  1. Processing the Refund:
  • Upon receiving and inspecting the returned item, we will notify you via email about the approval or rejection of your refund.
  • If approved, refunds will be issued to the original payment method within 7 business days. Original shipping costs are non-refundable unless the item was defective or incorrect.
  • Refunds may take 5–10 business days to appear on your account, depending on your payment provider.

Defective or Incorrect Items

  • For defective or incorrect items, contact us within 7 days of receipt.
  • We will provide a prepaid shipping label and issue a full refund (including original shipping costs) or replace the item at no additional cost, based on your preference.
  • For defective custom items, we will attempt to correct the issue or provide a refund if correction is not feasible.

Dispute Policy

What Constitutes a Dispute

A dispute may arise if you believe there was an issue with your order, including but not limited to:

  • Non-delivery of an order after the estimated delivery date.
  • Receiving an incorrect or defective item.
  • Unauthorized charges or billing errors.
  • Disagreement with a refund or return decision.

Dispute Resolution Process

  1. Contact Us:
  • Reach out to us at rtperillo@gmail.com within 7 days of the incident or transaction.
  • Provide your order number, a detailed description of the issue, and any supporting evidence (e.g., photos of defective items, screenshots of billing errors).
  1. Review and Response:
  • We will acknowledge your dispute within 2 business days and investigate the issue.
  • We may request additional information or documentation to resolve the dispute.
  1. Resolution:
  • We aim to resolve disputes within 10 business days of receiving all necessary information.
  • Possible resolutions include:
    • Issuing a full or partial refund.
    • Providing a replacement item.
    • Offering store credit.
    • Correcting billing errors.
  • You will be notified of the resolution via email or phone.
  1. Escalation:
  • If you are not satisfied with the resolution, you may escalate the dispute by replying to the resolution email or contacting us within 7 days of the decision.
  • An owner or senior manager of Bob’s Laser Crafts LLC will review the case and provide a final decision within 5 business days.

Non-Delivery Disputes

  • If an order is not delivered by the estimated delivery date, contact us within 14 days of the expected delivery date.
  • We will verify the shipping status with the carrier and either reship the order at no additional cost or issue a full refund, based on the situation.

Billing Disputes

  • For unauthorized charges or billing errors, contact us immediately upon noticing the issue.
  • Provide details of the charge, including the date, amount, and a screenshot of your bank or credit card statement (if applicable).
  • We will investigate and resolve billing disputes within 7 business days, issuing refunds or corrections as needed.

Contact Information

For refund requests or disputes, please contact:

Notes

  • Bob’s Laser Crafts LLC reserves the right to refuse refunds or dispute resolutions that do not meet the criteria outlined in this policy.
  • Fraudulent claims or misuse of this policy may result in denial of future refunds or services.
  • This policy is subject to change without prior notice. Please check our website for the most current version.

Thank you for choosing Bob’s Laser Crafts LLC. We value your trust and are committed to resolving any issues fairly and promptly!

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